Business Modernization

Adapt your business to capitalize on new opportunities while addressing challenges to your core strategy.

It is inevitable that time’s passage will erode the underlying integrity of ‘how it gets done’. Earlier successes, often signature achievements upon which the organization successfully grew to its current state, lose their luster.

Conditions of their world give rise to new ones and solutions that had stood the tests of time are no longer adequate to the work needing to be done. Even though every core and supporting function of the business is performing optimally, the many tactical focuses of keeping it going outweigh and sometimes undermine the capability of the team to maintain quality at scale.

This can be an outward indicator that pareto conditions have emerged, in which to improve any one area would be at the expense of another’s. Something hard-earned must give to something new or stagnation follows.

Case Study: Cultivating alignment during a pandemic

We facilitated, during the pandemic, the transformation of a global business built on face-to-face interactions into one that leveraged information systems to continue their missions remotely.

We groomed a BizOps team providing product development, testing and operations services as well as enabling innovation and is used to self-organizing to task. We integrated Scrum Agile Product development practices into operations and introduced Jira Product Management & Jira Service Management to collaborate and provide services globally.

We cultivated quality management leading practices to cleanse legacy contact data in SFDC leveraging data quality tools, published to a data warehouse. We collectively professionalized the relationships between the technical team and its patrons.